If the screen becomes blank, the authentication code field does not appear, or you are otherwise unable to log in, please try the following steps:
• Close your browser once, then try logging in again from the SEGA Account official website:
https://sega-account.com/
• Clear your browser cache.
(The procedure varies depending on the browser. Please refer to the instructions for your browser.)
• If you are using a private or incognito window, switch to a normal window and try again.
• Check whether your browser is updated to the latest version.If not, update your browser and try again.
• Your browser’s auto‑translation function may prevent the page from displaying correctly.
Turn off the translation feature and try selecting “Send Authentication Code” again.
• If possible, try performing the steps using a different browser.
I want to inquire about my game account / I forgot my game account.